Bold Shelf Privacy Notice

The information we collect depends on how you interact with Bold Shelf.

Information you provide to us may include:

• Your name
• Email address
• Business or shop name
• Website or Shopify store information
• Billing and transaction information
• Services and add-ons purchased
• Product and catalog information
• Product titles and descriptions
• Product images
• Prices
• SKUs
• Variants
• Inventory information
• Product categories, tags, and collections
• Project instructions
• Information submitted through intake forms
• Account sign-in information (your email, or your Google sign-in if you choose it)
• Free listing requests
• Records of your acceptance of our Terms & Conditions
• Communications you send to us
• Customer-support requests
• Maker Wishlist responses
• Marketing preferences
• Other information you voluntarily provide

We may also maintain information about your Bold Shelf orders, projects, purchased services, project status, subscription status, listing allowances or credits, and other information necessary to administer the services you purchase.

When you visit or interact with our website, certain information may be collected automatically by us or by service providers that support the website.

Depending on the technologies enabled on the website, this information may include:

• Device or browser information
• IP address
• Pages viewed
• Referring pages
• Website interactions
• Approximate location derived from an IP address
• Date and time of visits
• Other technical or usage information

We may use cookies and similar technologies as described below.

The exact information collected depends on the website technologies and services that are enabled at the time of your visit.

Bold Shelf may offer a feature called the Maker Wishlist that allows makers and small-business owners to tell us what types of digital and administrative support they would find useful.

When you complete the Maker Wishlist, we may collect information such as:

• What you make or sell
• Tasks you would like to hand off
• The task you would most like help with
• Challenges that have prevented you from outsourcing work
• Your preferred way of receiving support
• General spending or budget preferences
• What you value when purchasing business support
• Open-ended feedback
• Your email address, if you voluntarily provide it

We may analyze this information individually or in combination with other responses to understand customer needs, improve Bold Shelf, and evaluate or develop future services.

Providing an email address through the Maker Wishlist is optional unless we clearly state otherwise.

If you voluntarily choose to receive email updates, we may use the email address you provide to communicate with you about Bold Shelf. You may unsubscribe from marketing communications at any time.

When you purchase a Bold Shelf service, we may collect and maintain information necessary to process and fulfill your order.

This may include:

• Your name
• Email address
• Selected package or service
• Add-ons
• Quantities
• Discounts or promotional codes
• Subtotal, Service Fee, and amounts charged
• Billing address (collected by Stripe at checkout)
• Terms acceptance date and version
• Order date
• Payment status
• Subscription information, when applicable
• Project and fulfillment information

We use this information to process your order, provide the services you purchased, communicate with you, maintain transaction records, and administer our business.

Payments for Bold Shelf services may be processed through third-party payment processors, including Stripe.

Your payment provider may collect information such as your payment-card details, billing information, and other information required to process your transaction.

Bold Shelf does not need to receive or store your complete payment-card number in order to provide its services.

Payment information handled by a third-party payment processor is subject to that provider's own privacy practices, security measures, and terms.

If you purchase a recurring Bold Shelf service, we may maintain information relating to your subscription, including:

• Your selected plan
• Subscription status
• Billing period
• Renewal information
• Payments
• Cancellations
• Service allowances or credits
• Rollover information, when applicable
• Setup fee and payment amounts
• Failed or past-due payment status

We use this information to administer your subscription and provide the recurring services you purchase.

Additional subscription terms may be provided in our Terms of Service or at checkout.

To complete your project, we may ask you to provide information about your products, store, brand, and project requirements.

This information may include product details, images, descriptions, pricing, inventory information, variants, SKUs, collections, brand preferences, instructions, files, and other materials you choose to provide.

We use project information primarily to provide the services you requested, communicate with you about the project, perform quality checks, and maintain appropriate business records.

Some Bold Shelf services may require access to your Shopify store.

When store access is necessary, Bold Shelf may request Shopify collaborator access or another appropriate access method.

We do not ask you to send us your Shopify password.

We use the store access you authorize for purposes related to performing the services you purchased.

Depending on the project, this may include working with products, descriptions, variants, images, collections, categories, tags, SEO fields, or other areas of your store that are necessary to complete the authorized work.

You control the permissions you provide and may remove Bold Shelf's collaborator access when it is no longer needed.

We may use information we collect to:

• Operate and maintain the Bold Shelf website
• Provide purchased services
• Process and manage orders
• Administer subscriptions
• Manage projects
• Communicate with customers
• Respond to questions and support requests
• Process project intake information
• Perform quality assurance
• Maintain customer and transaction records
• Improve our website and services
• Understand how customers use our website
• Analyze Maker Wishlist feedback
• Evaluate potential new services
• Send marketing communications when appropriate
• Measure the effectiveness of our services or marketing
• Detect or prevent fraud, misuse, or security issues
• Protect Bold Shelf, our customers, and our website
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce applicable agreements and policies

We may also use information for other purposes that we explain when the information is collected.

We may send service-related communications when necessary to manage your order, subscription, project, account, or customer-support request.

These transactional or service-related communications are separate from optional marketing communications.

If you choose to receive marketing communications from Bold Shelf, we may send information about new services, promotions, updates, or other Bold Shelf news.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications or by contacting us at support@boldscene.co.

Unsubscribing from marketing emails does not necessarily prevent us from sending transactional or service-related messages regarding an active order, account, subscription, or project.

Our website may use cookies, pixels, local storage, or similar technologies.

Depending on the tools enabled on the website, these technologies may be used to:

• Operate website functionality
• Remember preferences
• Maintain sessions
• Understand website usage
• Measure website performance
• Analyze traffic
• Measure marketing or advertising performance
• Improve the website and customer experience

Some third-party services integrated into the website may also use cookies or similar technologies.

Where required by applicable law, we may request consent before using certain non-essential cookies or technologies.

Bold Shelf may use analytics services to understand website traffic and how visitors interact with our website.

If we use advertising platforms, pixels, or similar marketing technologies, those technologies may collect or receive information about website activity for purposes such as measuring advertising performance, understanding conversions, or supporting relevant advertising.

The specific data collected and used depends on the technologies actually enabled on the Bold Shelf website.

We do not intend this Privacy Notice to state that a particular advertising or analytics platform is being used unless it is actually implemented.

We may disclose information to third parties when reasonably necessary to operate Bold Shelf and provide our services.

This may include service providers that help us with:

• Website hosting and functionality
• Payment processing
• Forms and project intake
• Account sign-in, including Google sign-in if you choose it
• Customer relationship management (we send paid-order and subscription details, such as your name, email, business name, purchase, and plan status, to our customer management system after payment is confirmed)
• Email communications
• Business automation
• File storage
• Analytics
• Security
• Accounting or professional services

We may also disclose information:

• When required by applicable law or legal process
• To respond to lawful government requests
• To investigate suspected fraud or misuse
• To protect our rights, property, users, or business
• To enforce our agreements
• In connection with a merger, acquisition, sale, financing, reorganization, or transfer of all or part of our business

We do not sell personal information for money.

Bold Shelf relies on third-party platforms and service providers to operate portions of our business.

For example, third parties may provide website technology, payment processing, forms, automation, communications, or other business tools.

When information is processed by a third-party provider, that provider may maintain its own privacy notice, terms, and data-handling practices.

We encourage you to review the privacy information provided by third-party services when appropriate.

We retain personal and business information for as long as reasonably necessary for the purposes for which it was collected.

For example, information may be retained as necessary to:

• Complete projects
• Maintain customer relationships
• Administer subscriptions
• Maintain transaction and accounting records
• Respond to customer questions
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it as appropriate.

We use reasonable administrative and technical measures intended to protect information in our possession or control.

We also use third-party platforms to perform certain business functions, and those providers maintain their own security practices.

However, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include rights to request access to, correction of, or deletion of certain personal information.

Some rights may be subject to exceptions or limitations under applicable law.

To submit a privacy-related request, contact:

support@boldscene.co

We may need to verify your identity before fulfilling certain requests.

You may opt out of Bold Shelf marketing emails at any time by using the unsubscribe option included in the communication.

You may also contact support@boldscene.co with questions about your communication preferences.

If you opt out of marketing, we may still send messages that are necessary to fulfill an order, administer a subscription, respond to you, or provide a service you requested.

Bold Shelf is designed for business owners and is not intended for children under 13.

We do not knowingly collect personal information from children under 13 through the Bold Shelf website.

If you believe a child has provided personal information to us, please contact support@boldscene.co.

Our website may contain links to third-party websites or services.

When you leave the Bold Shelf website or interact with a third-party service, that third party's privacy practices may apply.

Bold Shelf is not responsible for the privacy or security practices of websites or services that we do not control.

We may update this Privacy Notice from time to time to reflect changes to Bold Shelf, our website, our services, technology, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Notice.

We encourage visitors to review this page periodically.

If you have questions about this Privacy Notice, your personal information, or Bold Shelf's privacy practices, contact us at:

Bold Shelf

Bold Shelf is a part of Bold Scene Co.

Email: support@boldscene.co